Refund policy

Return and Refund Policy

     Thank you for shopping with VillaBrew LLC ("VillaBrew," "we," "us," or "our"). We aim to provide high-quality espresso-related products and coffee. Please read this policy carefully to understand our return and refund terms.

1. General Return Policy

     VillaBrew.com operates as an authorized reseller and affiliate marketplace for espresso machines, coffee accessories, and coffee beans. Due to the nature of our business, return policies vary depending on the type of product and the supplier responsible for fulfillment.

2. Espresso Machines & Third-Party Affiliate Products

     Espresso machines and certain accessories listed on VillaBrew.com are sold via third-party affiliate partners (e.g., Amazon, or other brands and retailers).

     VillaBrew does not sell, ship, or guarantee these products directly.

     If you purchased an espresso machine or other third-party affiliate product, your return and refund eligibility is subject to the return policy of the original seller.

     For returns, refunds, or warranty claims, please refer to the policies of the third-party retailer from which you completed the purchase.

3. Coffee Products (Including Volcano King Coffee)

     Coffee products sold on VillaBrew.com, including those from Volcano King Coffee, are fulfilled directly by the supplier.

     Due to the perishable nature of coffee, all coffee sales are final and are not eligible for returns or refunds unless the product is damaged or incorrect upon arrival.

     If you receive damaged or incorrect coffee products, contact us within 7 days of delivery at [Villa@VillaBrew.com] with your order details and photos of the issue.

4. Damaged or Defective Items

     If you receive a defective, damaged, or incorrect product, please notify us within 7 days of delivery.

     We will work with the supplier or third-party retailer to determine the best resolution, which may include a replacement or refund depending on the supplier’s policy.

     For third-party affiliate purchases, you must contact the original seller directly.

5. Non-Returnable Items

The following items are not eligible for return or refund:

     Opened or used coffee products.

     Products purchased through third-party affiliate retailers (handled by their respective return policies).

     Items returned without prior authorization.

6. Refund Processing

     Refunds (if applicable) will be issued only after the returned item is received and inspected.

     If approved, refunds will be processed back to the original payment method within 5-10 business days.

     If a refund is declined, we will notify you with an explanation.

7. How to Initiate a Return or Refund Request

     For third-party affiliate purchases: Contact the retailer directly (Amazon, Breville, etc.).

     For coffee product issues: Email [Your Contact Email] with your order number and issue details within 7 days of delivery.

8. Changes to This Policy

     We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted on this page, and continued use of VillaBrew.com constitutes acceptance of any changes.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

     VillaBrew LLC, 2600 E. Southlake Blvd., Ste 120-143, Southlake, TX 76092. Email: villa@villabrew.com

By purchasing from VillaBrew.com, you acknowledge that you have read and agreed to this Return and Refund Policy.